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November 10th, 2026 Virtual

Verint

Join us for an exclusive virtual roundtable discussing: Beyond the AI Hype: What’s Actually Changing in Customer Experience?

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12 - 1:30 PM EST

Virtual Panel

Conference details to be shared shortly

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About Invitees: This event will bring together senior leaders across Customer Experience, Contact Centre Operations, Workforce Management, Digital & Self-Service, AI & Automation, Quality & Compliance, Customer Insights & Analytics, IT & Technology, and Operational Transformation. 

 

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About your sponsor

Verint® is a leader in customer experience (“CX”) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver stronger, faster AI business outcomes in their contact centers and beyond. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To WorkGreat Place To Work®. Learn more at Verint.com.

Beyond the AI Hype: What’s Actually Changing in Customer Experience?

AI is everywhere in the CX conversation right now. For customer experience leaders, the real question isn’t whether AI will change the way we engage with customers. It’s where it can actually make a difference.

There’s no shortage of technology promising faster service, greater personalization and lower costs. The harder part is working out what genuinely improves the customer experience, what customers are comfortable with and where people still need to be at the heart of the interaction.

At the same time, many CX teams are still dealing with familiar challenges. Customer journeys are fragmented, data sits across different systems and channels, and it can be difficult to get a clear picture of what customers are experiencing, let alone turn all of that information into meaningful action.

Then there’s the pressure to prove value. Improving CX might feel like the right thing to do, but senior leaders increasingly want to understand what it means for retention, loyalty, revenue, efficiency and the wider business.

This virtual round table, sponsored by Verint, will bring together senior CX and customer service leaders from across the US for an open conversation about what’s really happening inside their organizations.

We’ll talk about where AI and automation are working, where they aren’t, how the role of the human agent is changing and what it takes to create a more connected view of the customer. We’ll also explore how organizations are turning customer interactions into useful intelligence and demonstrating the business impact of CX investment.

Jason V

About the Speaker

Jason Valdina

Go-To-Market Senior Director, Verint

Jason Valdina is an accomplished customer experience professional and is the Senior Director of Engagement Channel Go To Market Strategy at Verint, a customer engagement software solutions provider based in New York.  As a customer engagement channel veteran, Mr. Valdina's prior technology endeavors include social media analytics platform Graphika, live chat and messaging provider LivePerson, and email marketing automation platform Movable Ink.

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