February 25th, 2026 Virtual
Digital Genius
Join an exciting virtual panel discussion on: "Blending AI and Customer Service: How ecommerce brands can use AU to enhance their customer experience & employee experience - not degrade them"
Meet us virtually!
- Time & location
- Event Topic
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12 - 1:30 PM EST
Virtual Panel
Conference details to be shared shortly
Blending AI and Customer Service: How ecommerce brands can use AI to enhance their customer experience & employee experience – not degrade them
The promise of AI in customer service is tantalizing: faster responses, 24/7 availability, and efficient handling of low-stakes queries. Yet, the reality often falls short, leading to frustration when AI gives wrong answers, fails to fully resolve complex issues, misses crucial context, or simply degrades the customer experience while making life harder for human agents.
During this virtual roundtable, we will analyse the best AI deployment and provide actionable guidance on how to use AI to enhance both the customer and employee experience - rather than hinder them.
We’ll also address one of the industry’s biggest data challenges — integrating legacy and custom-built systems into modern analytics environments — and how organisations are achieving quick wins while building long-term digital resilience.
About Invitees: This event will include Heads, Directors, VPs and Chiefs across Customer Service, Customer Experience and Operations.
Your speaker: TBC
About your sponsor
DigitalGenius is the AI Agent your customers will rave about.
Built specifically for ecommerce, DigitalGenius helps leading brands like On, AllSaints, Scentbird, Rapha, Beauty Pie, and Caraway Home to provide 24/7 customer service support, reduce response times, guide customers to purchase, and take customer experience to the next level.
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