April 8th, 2025 in person
Verint
Join us for an exclusive corporate dinner discussing: "Breaking Through Roadblocks to AI Adoption: AI Business Outcomes, NowTM"
In person
Meet us in NYC, USA
- Time & location
- Who will be there?
- Event sponsor
6:30 - 9:30 p. m. EDT
The Mary Lane, NYC
99 Bank St, New York, NY 10014, United States
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About Invitees: This event will include Chief Technology Officers, Chief Innovation Officers, Chief Operation Officers, VPs of Contact Center, VPs of CX, Information technology leaders, customer service / support leaders, Operations leaders
Your speaker: Raj Balasundaram, GVP AI Innovations for customers

About your sponsor
Verint® is a leader in customer experience (“CX”) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver stronger, faster AI business outcomes in their contact centers and beyond. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To WorkGreat Place To Work®. Learn more at Verint.com.
Event sponsored by Verint®
Breaking Through Roadblocks to AI Adoption: Achieve AI Business Outcomes, Now™️
AI has massive potential to transform the customer experience and contact center industries. But for many companies, AI hype hasn’t led to AI outcomes. Internal resistance, compliance or ethics questions, or failed AI experiments can present roadblocks to your success. This engaging event will help you navigate these challenges and deliver real business outcomes from AI in the contact center.
Join us for an evening of insightful conversations and learn:
How to see tangible success in AI without massive IT projects.
How to navigate internal roadblocks from IT, legal, and other departments.
How to measure the impact of AI projects to build momentum for growth.

About the Speaker
Rajan Balasundaram
GVP, AI Innovations for Customers
Raj Balasundaram is a seasoned executive with over 20 years of global experience in AI, spanning the US, EMEA, and APAC. As an AI product innovator and thought leader in customer experience, he is known for translating complex problems into bite-sized, actionable frameworks. A masterful storyteller, Raj has delivered TED Talks and keynotes at global conferences, advocating for sustainability and the transformative role of AI in CX and Contact Centers. Driven by a passion to deliver tangible business outcomes, Raj works with organizations to unlock AI’s full potential, redefining customer engagement and shaping the future of intelligent enterprise solutions.
NYC, USA
Let's Get There!
Venue: The Mary Lane
99 Bank St, New York, NY 10014, United States
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