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Modern Customer Service, Transformed by AI: Real-World Insights from the Front Lines
Event type: Virtual
Time: 11 am - 12:30 pm EDT
This virtual panel brings together contact center and service leaders to share practical lessons in modernizing customer service with AI. We’ll explore how leading enterprises are using real-time guidance, automation, and insights to reduce costs, improve performance, and deliver better service outcomes at scale.
Our sponsor: Uniphore
Why You Should Attend?
Join Uniphore & ConvergeX Connections in this modern virtual panel discussing the latest trends in modern customer service. Transformed by AI. This is an unfiltered discussion with leaders in your industry.
Who Should Attend?
Leaders in various functions:
1- Customer experience, customer care, customer engagement, & customer engagement
2- AI, Innovation, Data & Analytics
3- Digital Transformation. Technology, Innovation
4- Marketing leaders
Agenda
People love our events
The Convergex team has been instrumental in connecting us with key decision-makers and influencers within our target enterprise software accounts. Their dedication and focus have made them a valuable extension of our sales team.
Hayley Doel
Global Marketing Manager | Wolters Kluwer
If you’re looking for new ways to make connections and build pipe, and tired of content syndication, tradeshows, and webinars, then Nic’s team could be a great option for you. Nic is incredibly communicative and driven. He keeps you up to date on prospecting, event logistics, and is super open to feedback on customer profiles and targets. Nic and team are extremely invested in putting on a good event for you and the attendees.
Erik Petit
Head of Field Marketing | Nasuni
As the Chief Revenue Officer of Sekoia.io, I am pleased to recommend Convergex for their outstanding event organization and significant contribution to our business growth. Under the leadership of Nic May and the diligent efforts of Keven Richard, Convergex has become an indispensable partner in our go-to-market strategy.
Cyril Simonnet
Chief Revenue Officer | Sekoia.io
Following my brief for a roundtable targeting ‘CRM for the luxury sector’, Nic’s team was quick to secure a full house of participants matching our ideal Buyer Persona. I was impressed by the speed of cold outreach and their communication cadence with participants. The event host, Andrew, had clearly built rapport with participants in advance, and as a result, facilitated the technology discussion and individual contributions with ease. All participants who attended agreed to a follow-up meeting after the event, so I was delighted to have the opportunity to meet individuals separately. If you’re new to running this type of event, I recommend speaking to the experienced, personable team at Convergex.
Vanessa Hunt
CRM & Marketing Consultant | Vanessa Hunt Consulting Ltd