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September 23rd, 2026 Dallas

EXL

Join us for an exclusive executive networking dinner as we explore how leading organisations are balancing AI-driven personalization with the trust, transparency and governance customers now expect. 

In person

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Event sponsored by EXL

The Personalization Paradox: Winning Trust When AI Runs the Relationship

Customers increasingly expect every interaction to be personal, seamless and immediate—and AI is making that possible at unprecedented scale. But as organisations embrace AI-driven personalization, a critical question is emerging: how do you deliver tailored customer experiences without compromising trust?

Join an exclusive group of senior executives for a candid peer-to-peer discussion exploring the balance between personalization, privacy and governance. Together, we'll examine how leading organisations are using AI to strengthen customer relationships, where the boundaries of acceptable personalization lie, and how trusted data, transparency and human oversight are becoming competitive differentiators.

Designed for C-suite leaders responsible for customer experience, technology, data and digital transformation, this roundtable focuses on practical challenges rather than theory. Expect an open exchange of ideas, real-world experiences and actionable insights into building AI-powered customer experiences that inspire confidence, strengthen loyalty and deliver long-term business value.

 

Dallas

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Following my brief for a roundtable targeting ‘CRM for the luxury sector’, Nic’s team was quick to secure a full house of participants matching our ideal Buyer Persona. I was impressed by the speed of cold outreach and their communication cadence with participants. The event host, Andrew, had clearly built rapport with participants in advance, and as a result, facilitated the technology discussion and individual contributions with ease. All participants who attended agreed to a follow-up meeting after the event, so I was delighted to have the opportunity to meet individuals separately. If you’re new to running this type of event, I recommend speaking to the experienced, personable team at Convergex.

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CRM & Marketing Consultant | Vanessa Hunt Consulting Ltd