November 17th, 2026 London
Join an exclusive evening where strategic dialogue and fine dining converge around one of today’s most pressing customer experience priorities: The Autonomous Customer Experience – rethinking service, ownership and the contact centre in an intent-led, AI-powered world.
Meet us in London
- Time & Location
- Who will be there?
- Meet Pega & Labb
18:30 - 21:30
Roka Canary Wharf
4, Park Pavillion, 40 Canada Square,
Canary Wharf Estate,
London E14 5FW
This event is curated for senior executive leaders with strategic oversight across customer experience, customer strategy, digital channels, customer operations, service transformation and the evolving contact centre.
Meet Pega
Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results.
Meet Labb
Labb is a global Pega Specialized Partner and a Lighthouse Partner for agentic self-service. Labb helps enterprises move beyond reactive self-service that only answers questions to agentic self-service: autonomous AI agents that execute complete customer workflows end to end, with enterprise-grade governance. As a Lighthouse Partner, Labb designs, builds, and scales these solutions on Pega, covering workflow design, integration, governance, and change management, so the capability reaches production rather than stalling at pilot.
The Autonomous Customer Experience: Rethinking Service, Ownership and the Contact Centre
As customer service becomes autonomous, how will ownership shift, customer effort disappear and traditional navigation give way to intent-led experiences? We explore the rise of the invisible contact centre – and what leaders must do to maintain trust and control.
Your Speakers
John Niblett spent over 30 years working within the Insurance Industry leading call centres, transformation programmes and as a CIO managing large complex IT Estates and Change Programmes for the London Market. John has been part of the Pega ecosystem for 15 years but joined as VP Client Growth EMEA 5 years ago (Select and Growth). The Select and Growth team are responsible for managing 100+ existing Pega clients (Select) and the Growth team is focused on new logo acquisition. When not working, Nibs has 8 kids (!) and 1 Grandchild which keep him very busy, along with his two dogs and the love of boating keep him relaxed.
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London
Let's get there!
Roka Canary Wharf
4 Park Pavilion, 40 Canada Square
London E14 5FW
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The Convergex team has been instrumental in connecting us with key decision-makers and influencers within our target enterprise software accounts. Their dedication and focus have made them a valuable extension of our sales team.
Hayley Doel
Global Marketing Manager | Wolters Kluwer
If you’re looking for new ways to make connections and build pipe, and tired of content syndication, tradeshows, and webinars, then Nic’s team could be a great option for you. Nic is incredibly communicative and driven. He keeps you up to date on prospecting, event logistics, and is super open to feedback on customer profiles and targets. Nic and team are extremely invested in putting on a good event for you and the attendees.
Erik Petit
Head of Field Marketing | Nasuni
As the Chief Revenue Officer of Sekoia.io, I am pleased to recommend Convergex for their outstanding event organization and significant contribution to our business growth. Under the leadership of Nic May and the diligent efforts of Keven Richard, Convergex has become an indispensable partner in our go-to-market strategy.
Cyril Simonnet
Chief Revenue Officer | Sekoia.io
Following my brief for a roundtable targeting ‘CRM for the luxury sector’, Nic’s team was quick to secure a full house of participants matching our ideal Buyer Persona. I was impressed by the speed of cold outreach and their communication cadence with participants. The event host, Andrew, had clearly built rapport with participants in advance, and as a result, facilitated the technology discussion and individual contributions with ease. All participants who attended agreed to a follow-up meeting after the event, so I was delighted to have the opportunity to meet individuals separately. If you’re new to running this type of event, I recommend speaking to the experienced, personable team at Convergex.
Vanessa Hunt
CRM & Marketing Consultant | Vanessa Hunt Consulting Ltd
