Go back up

November 17th, 2026 London



pega-logo

Join an exclusive evening where strategic dialogue and fine dining converge around one of today’s most pressing customer experience priorities: The Autonomous Customer Experience – rethinking service, ownership and the contact centre in an intent-led, AI-powered world.

Meet us in London

We'd love to see you!
PEGAInnovate-Robot-illustration (1)

The Autonomous Customer Experience: Rethinking Service, Ownership and the Contact Centre

As customer service becomes autonomous, how will ownership shift, customer effort disappear and traditional navigation give way to intent-led experiences? We explore the rise of the invisible contact centre – and what leaders must do to maintain trust and control.

image (6)

Your Speakers

John Niblett, VP of Client Growth, Pega

John Niblett spent over 30 years working within the Insurance Industry leading call centres, transformation programmes and as a CIO managing large complex IT Estates and Change Programmes for the London Market. John has been part of the Pega ecosystem for 15 years but joined as VP Client Growth EMEA 5 years ago (Select and Growth). The Select and Growth team are responsible for managing 100+ existing Pega clients (Select) and the Growth team is focused on new logo acquisition. When not working, Nibs has 8 kids (!) and 1 Grandchild which keep him very busy, along with his two dogs and the love of boating keep him relaxed.

 

London

Let's get there!

Roka Canary Wharf
4 Park Pavilion, 40 Canada Square
London E14 5FW
 

5_pink_stars-1

People love our events

CXC_quotemarks

The Convergex team has been instrumental in connecting us with key decision-makers and influencers within our target enterprise software accounts. Their dedication and focus have made them a valuable extension of our sales team.

Hayley Doel

Global Marketing Manager | Wolters Kluwer

 

CXC_quotemarks

If you’re looking for new ways to make connections and build pipe, and tired of content syndication, tradeshows, and webinars, then Nic’s team could be a great option for you. Nic is incredibly communicative and driven. He keeps you up to date on prospecting, event logistics, and is super open to feedback on customer profiles and targets. Nic and team are extremely invested in putting on a good event for you and the attendees.

Erik Petit

Head of Field Marketing | Nasuni

 

CXC_quotemarks

As the Chief Revenue Officer of Sekoia.io, I am pleased to recommend Convergex for their outstanding event organization and significant contribution to our business growth. Under the leadership of Nic May and the diligent efforts of Keven Richard, Convergex has become an indispensable partner in our go-to-market strategy.

Cyril Simonnet

Chief Revenue Officer | Sekoia.io

 

CXC_quotemarks

Following my brief for a roundtable targeting ‘CRM for the luxury sector’, Nic’s team was quick to secure a full house of participants matching our ideal Buyer Persona. I was impressed by the speed of cold outreach and their communication cadence with participants. The event host, Andrew, had clearly built rapport with participants in advance, and as a result, facilitated the technology discussion and individual contributions with ease. All participants who attended agreed to a follow-up meeting after the event, so I was delighted to have the opportunity to meet individuals separately. If you’re new to running this type of event, I recommend speaking to the experienced, personable team at Convergex.

Vanessa Hunt

CRM & Marketing Consultant | Vanessa Hunt Consulting Ltd