Top Customer Experience Events and Conferences for 2026
customer support customer experience events Nov 5, 2025 5:58:35 PM Moaaz Nagori | Head of Marketing 10 min read
“It’s not what you sell that matters as much as how you sell it” - Brian Halligan said it and for good reason, great customer experience goes a long way.
Every customer experience and support leader knows that having a smooth, customer centric process is the ultimate triumph. No wonder we’re seeing an increase in demand for hosting executive roundtables and virtual panels in this space. Customer experience leaders genuinely want to learn what’s out there that can help them level up.
After having hosted hundreds of senior executives via our executives roundtables and virtual panels. At ConvergeX Connections we know people in this space are always looking to innovate and connect.
Field marketing leaders, event managers and beyond, we’d like to present to you a short list of top conferences you may be interested in for 2026. Especially if your target audience are people like:
1- Customer experience
2- Customer Support
3- Contact Center
4- CTO
5- COO
6- And similar titles!
Below is a chronological listing of top events you may consider for 2026!
February 2026
Medallia Experience '26
Dates: February 10-12, 2026
Location: Wynn Las Vegas, Las Vegas, Nevada, USA
Description: Medallia's premier customer and employee experience conference includes pre-conference training labs and an Executive Partner Summit on day one, followed by main sessions and keynotes over the next two days, featuring breakout sessions, exhibit hall meetups, vendor demonstrations and networking events covering topics such as customer and employee experience, AI and analytics, feedback capture, experience orchestration, and emerging digital trends in experience management.
Link: https://www.medallia.com/experience/
CCW Executive Exchange - Emerging Technology
Dates: February 4-6, 2026
Location: San Diego Mission Bay Resort, San Diego, California, USA
Description: An exclusive, invitation-only event for senior executives and innovation-focused technologists across customer contact, CX, operations, IT, digital transformation, and data analytics, featuring a deep dive into breakthrough tools and strategies including automated QA/QM, real-time agent assist, agentic AI, predictive analytics, conversational IVR, virtual agents, and workforce optimization.
Link: https://www.customercontactweekdigital.com/events-ccwexchangefebruary
CCW Berlin (Call Center World)
Dates: February 23-26, 2026 (Conference: Feb 23-26; Trade Show: Feb 24-26)
Location: ECC Berlin, Germany
Description: Europe's leading conference and trade show for innovative customer dialogue, featuring over 40 speakers and top-ranking companies discussing digital disruption, artificial intelligence and the customer needs of the future.
Link: https://www.ccw.eu/en/
Customer Experience Conference London
Dates: February 26, 2026
Location: Central London, UK
Description: An intensive one-day event featuring 35+ cross-sector CX leaders sharing insights into the future of CX, covering topics from new tech, AI and chatbots to evolving consumer habits and demographics, revealing how to elevate the customer journey, optimize omni-channel strategies and meet rising expectations.
Link: https://thecustomerconference.com/
March 2026
Initute of Customer Service Annual Conference
Dates: March 10, 2026
Location: Hilton on Park Lane, London, UK
Description: The UK's largest platform for customer service thought leadership and best practice, featuring top speakers from various industries with the theme 'The Service Nation: Driving Growth Through Connection', focusing on the critical role of customer service as a driver for sustainable growth.
Link: https://www.instituteofcustomerservice.com/events/annual-conference/
Customer Support Summit - New York
Dates: March 10-11, 2026
Location: Convene, New York, USA
Description: A networking, learning and development conference bringing together the brightest minds in customer support for two days covering topics including delivering high-quality support at scale with AI-enabled personalization, accelerating ticket resolution, and capturing customer insights via support interactions to build an effective feedback loop.
Link: https://events.customersuccesscollective.com/location/supportnyc
Qualtrics X4: The Experience Management Summit
Dates: March 17-19, 2026
Location: Seattle Convention Center, Seattle, Washington, USA
Description: Experience management conference featuring bold ideas, actionable strategies, and meaningful connections with sessions covering agentic AI implementation, real-world examples, success stories, fresh insights, and hands-on workshops focused on market research, CX, and EX, along with product demos and partner showcases.
Link: https://www.qualtrics.com/x4summit/
CCW Digital
Dates: March 18-19, 2026
Location: Online/Virtual
Description: CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Link: https://www.customercontactweekdigital.com/events
April 2026
Reuters Events: Customer Service & Experience West
Dates: April 2026 (Specific dates TBA)
Location: West Coast, USA
Description: A conference bringing together senior service and experience leaders to demystify AI with real world case studies, reset benchmarks for a new era, and help re-discover the voice of the customer, focusing on concrete, implementable strategies that solidify the value of CX with an AI reality check and ROI focus.
Link: https://events.reutersevents.com/customer-service/customer-service-san-diego
Adobe Summit 2026
Dates: April 19-22, 2026
Location: The Venetian Convention and Expo Center, Las Vegas, Nevada, USA
Description: The premier global conference on digital experiences, offering more than 200 keynotes, sessions, and hands-on labs across over a dozen specialized tracks led by visionary thinkers, influential industry leaders, and pioneering brands, with an additional day of optional preconference training available on April 19.
Link: https://business.adobe.com/summit/adobe-summit.html
May 2026
Support World Live
Dates: May 2026 (Specific dates TBA)
Location: Las Vegas, Nevada, USA
Description: The must-attend conference for service and support excellence featuring inspiring keynotes and practitioner-led case studies focused on the latest trends in support and service management.
Link: https://www.hdiconference.com/
June 2026
Franchise Customer Experience Conference (FCXC)
Dates: June 2-4, 2026
Location: USA (Venue TBA)
Description: A unique event and agenda created to help franchise leaders best leverage marketing, operations and technology resources for brand success, delivering knowledge and networking for franchise leaders driving growth through franchisee and consumer experience.
Link: https://www.francxc.com/
CX Summit EMEA (Forrester)
Dates: June 8-10, 2026
Location: Amsterdam, Netherlands
Description: Forrester's premier European customer experience conference featuring revenue-boosting frameworks showing how aligning brand and customer experience can boost revenue by up to 3.5x, with immersive experiences, unforgettable keynotes, and sessions for CX professionals, digital leaders, and B2C marketers.
Link: https://www.forrester.com/event/cx-emea/
Customer Contact Week (CCW) Las Vegas
Dates: June 22-25, 2026
Location: Caesars Forum, Las Vegas, Nevada, USA
Description: The annual gathering of customer contact leaders featuring real strategies and real results, with speakers who are leaders from across the customer contact sector, offering 181+ hours of programming for 5000+ attendees with 54% Fortune 100 represented.
Link: https://www.customercontactweek.com/ccw-lasvegas/
CX Summit North America (Forrester)
Dates: June 28-30, 2026
Location: Nashville, Tennessee, USA
Description: Forrester's transformative CX event centered on "The Total Experience: Your Brand, Their Journey," bringing together the brightest minds in CX, digital strategy, and B2C innovation, featuring the Total Experience Score framework and featuring insights from industry leaders from top brands.
Link: https://www.forrester.com/event/cx-north-america/
August 2026
CX Summit APAC (Forrester)
Dates: August 25, 2026
Location: Sydney, Australia
Description: Forrester's premier customer experience conference in the APAC region, featuring exclusive keynote insights, sessions with leading vendors and solution providers, and opportunities to connect with peers in roundtable discussions to refine and validate strategies, with potential to gain regional recognition through the Customer-Obsessed Enterprise Award.
Link: https://www.forrester.com/event/cx-apac/
September 2026
Reuters Events: Customer Service & Experience
Dates: September 16-18, 2026
Location: Boston, Massachusetts, USA
Description: Forrester's conference aimed at defining the future of customer experience exploring topics such as measuring and optimizing every step of the customer journey and blending technology with empathy to create intuitive, human-like experiences.
Link: https://events.reutersevents.com/customer-service/
Customer Support Summit - San Francisco
Dates: September 15-16, 2026
Location: Hyatt Regency San Francisco Airport, San Francisco, California, USA
Description: A summit for customer support, service, and customer experience leaders to trade perspectives and form lasting relationships within the global community, featuring sessions on preparing support teams to deliver high-quality, personalized experiences, and harnessing the power of AI, bots, and automation to streamline support processes.
Link: https://events.customersuccesscollective.com/location/supportsf
Inbound (HubSpot)
Dates: September 2026 (Specific dates TBA)
Location: Boston, Massachusetts, USA
Description: HubSpot's conference bringing together business leaders to learn about AI, customer experience and sustainable revenue strategies through networking opportunities and keynote sessions.
Link: https://www.hubspot.com/inbound
Additional Notable Events
CX Summit Boston 2026
Dates: 2026 (Specific dates TBA)
Location: The Bostonian, Boston, Massachusetts, USA
Description: A premier event for leaders and innovators shaping the future of customer experience and digital transformation, featuring insightful keynote speakers, hands-on workshops, and panel discussions diving deep into AI-driven customer experiences, data-driven personalization, omnichannel strategies, and more.
Link: https://conferenziaworld.com/customer-service-experience-transformation-summit/
Customer Experience in Financial Services Conference
Dates: 2026 (Specific dates TBA)
Location: London, UK
Description: The 6th Annual conference exploring how the financial industry evolves with hyper-personalisation, sophistication of AI and the integration of omnichannel experiences, featuring leaders from HSBC, CACI, CallMiner, and other major financial services organizations.
Link: https://www.arena-international.com/event/customerexperience/
Moaaz Nagori | Head of Marketing
Moaaz Nagori is ConvergexConnection's Head of Marketing. Moaaz has over 7 years experience in B2B Marketing & 3+ years in Sales. He's also worked with over 30 B2B SaaS, and services organizations on optimizing their sales and GTM processes during his tenure as a Co-founder at Cloudlead. Moaaz's areas of interest include event marketing, sales intelligence, go-to-market strategy, and sales & marketing strategy. He also holds a Master's Degree in Marketing & Business Management and also completed his practical Entrepreneurship studies at Draper University.