June 18, 2025 In-person Ft. Lauderdale
Centrical
Join us in Ft. Lauderdale where CX, Contact Center, and Operations leaders will meet for breakfast and networking!
In person
Meet us in Ft. Lauderdale, USA
- Time & location
- Who will be there?
- Event sponsor
8 a.m. – 11 a.m. EDT
Tower Club, Ft. Lauderdale
100 SE 3rd Ave 28th Floor,
Fort Lauderdale,
FL 33394,
United States

About Invitees: CX, Contact Center, and Operations leaders
Special Guests:
Hear from:
Justin Robbins, Founder & Principal Analyst, Metric Sherpa
Ana Vergara Acosta, VP of client solutions for hospitality teleperformance
Meet your sponsor
Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry-leading gamification to make the experience both fun and rewarding. In addition, Centrical’s AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel Aviv, and London and customers include leading multinational enterprises such as Teleperformance, DHL, Synchrony Financial, and more.


Event sponsored by Centrical
Empowered, Equipped, Engaged: The Blueprint for Future-Ready Contact Center Teams
The role of frontline teams is evolving—and for their leaders, it’s not just about technology.
It’s about people.
Join us on June 18 in Fort Lauderdale for the next stop on the Centrical Connect Event Series—a morning designed for CX, Contact Center, and Operations leaders to connect, share, and get practical about navigating constant change and rising expectations. We’ll dive into the questions leaders like you are asking every day:
“How do I prepare my team today for the job they’ll have 12–18 months from now?”
“How do we create the best associates in the business?”
What to expect!
Expert-led thought leadership Hear how Teleperformance (TP) is navigating real shifts in frontline roles with practical strategies and a people-first mindset.
Workforce Readiness Workshop Led by Metric Sherpa’s Justin Robbins, this interactive session uses a four-part model—Acumen, Ability, Activation, Alignment—to help you uncover gaps and take the right next steps.
Tangible next steps walk away with your own Workforce Readiness Playbook—packed with 2–3 high-impact, actionable strategies you can put to work right away.
Fort Lauderdale, Florida
Let's get there!
Venue: Tower Club
100 SE 3rd Ave 28th Floor, Fort Lauderdale, FL 33394, United States
People love our events
The Convergex team has been instrumental in connecting us with key decision-makers and influencers within our target enterprise software accounts. Their dedication and focus have made them a valuable extension of our sales team.
Hayley Doel
Global Marketing Manager | Wolters Kluwer
If you’re looking for new ways to make connections and build pipe, and tired of content syndication, tradeshows, and webinars, then Nic’s team could be a great option for you. Nic is incredibly communicative and driven. He keeps you up to date on prospecting, event logistics, and is super open to feedback on customer profiles and targets. Nic and team are extremely invested in putting on a good event for you and the attendees.
Erik Petit
Head of Field Marketing | Nasuni
As the Chief Revenue Officer of Sekoia.io, I am pleased to recommend Convergex for their outstanding event organization and significant contribution to our business growth. Under the leadership of Nic May and the diligent efforts of Keven Richard, Convergex has become an indispensable partner in our go-to-market strategy.
Cyril Simonnet
Chief Revenue Officer | Sekoia.io
Following my brief for a roundtable targeting ‘CRM for the luxury sector’, Nic’s team was quick to secure a full house of participants matching our ideal Buyer Persona. I was impressed by the speed of cold outreach and their communication cadence with participants. The event host, Andrew, had clearly built rapport with participants in advance, and as a result, facilitated the technology discussion and individual contributions with ease. All participants who attended agreed to a follow-up meeting after the event, so I was delighted to have the opportunity to meet individuals separately. If you’re new to running this type of event, I recommend speaking to the experienced, personable team at Convergex.
Vanessa Hunt
CRM & Marketing Consultant | Vanessa Hunt Consulting Ltd