March 27, 2025 In-person Atlanta
Centrical
Join us in Atlanta for an where frontline operations, CX, and L&D leaders will meet for lunch and networking!
In person
Meet us in Atlanta, USA
- Time & location
- Who will be there?
- Event sponsor
11:30am – 1:30pm ET
Crowne Plaza Atlanta Perimeter at Ravinia
4355 Ashford Dunwoody Rd,
Atlanta, GA 30346,
United States
/CXC_event_London.jpg?width=2209&height=1242&name=CXC_event_London.jpg)
About Invitees: frontline operations, CX, and L&D leaders
Special Guest: Hear from Dan Heagney, Senior Operations Manager at IHG, as he shares how IHG Climb, a groundbreaking frontline enablement initiative, drove measurable improvements in retention, productivity, and customer experience.
Meet your sponsor
Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry-leading gamification to make the experience both fun and rewarding. In addition, Centrical’s AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel Aviv, and London and customers include leading multinational enterprises such as Teleperformance, DHL, Synchrony Financial, and more.


Event sponsored by Centrical
Lessons from IHG: Turning Frontline Employees into Loyalty Champions
IHG Hotels & Resorts needed to boost customer loyalty enrollment—a key driver of revenue—but engaging frontline teams across dispersed locations was a challenge. Their solution? A loyalty program for employees that gamified training, fueled competition, and turned KPIs into a challenge.
Through IHG Climb, frontline teams:
Became loyalty champions, actively driving customer enrollments.
Competed to win, with leaderboards sparking engagement and even real-life crowns for top performers.
Achieved 4x improvement in loyalty recognition and enrollments—resulting in millions in additional revenue.
What you'll learn
How to create a dynamic, supportive environment that empowers frontline teams to perform their best.
How AI-driven coaching, recognition, and training fuel engagement and efficiency.
Strategies to improve retention, optimize performance, and build a culture of continuous growth
Atlanta, USA
Let's get there!
Venue: Crowne Plaza Atlanta
4355 Ashford Dunwoody Rd, Atlanta, GA 30346, United States
People love our events
The Convergex team has been instrumental in connecting us with key decision-makers and influencers within our target enterprise software accounts. Their dedication and focus have made them a valuable extension of our sales team.
Hayley Doel
Global Marketing Manager | Wolters Kluwer
If you’re looking for new ways to make connections and build pipe, and tired of content syndication, tradeshows, and webinars, then Nic’s team could be a great option for you. Nic is incredibly communicative and driven. He keeps you up to date on prospecting, event logistics, and is super open to feedback on customer profiles and targets. Nic and team are extremely invested in putting on a good event for you and the attendees.
Erik Petit
Head of Field Marketing | Nasuni
As the Chief Revenue Officer of Sekoia.io, I am pleased to recommend Convergex for their outstanding event organization and significant contribution to our business growth. Under the leadership of Nic May and the diligent efforts of Keven Richard, Convergex has become an indispensable partner in our go-to-market strategy.
Cyril Simonnet
Chief Revenue Officer | Sekoia.io
Following my brief for a roundtable targeting ‘CRM for the luxury sector’, Nic’s team was quick to secure a full house of participants matching our ideal Buyer Persona. I was impressed by the speed of cold outreach and their communication cadence with participants. The event host, Andrew, had clearly built rapport with participants in advance, and as a result, facilitated the technology discussion and individual contributions with ease. All participants who attended agreed to a follow-up meeting after the event, so I was delighted to have the opportunity to meet individuals separately. If you’re new to running this type of event, I recommend speaking to the experienced, personable team at Convergex.
Vanessa Hunt
CRM & Marketing Consultant | Vanessa Hunt Consulting Ltd